Refund policy

Last Updated: July 2026

Read LetsShave’s return, refund, and cancellation policy. Learn how to request replacements for damaged products, handle missing items, and understand refund timelines.

1. Cancellation Policy

You may cancel your order at any time before it has been packed, shipped, or handed over to our logistics partner. This applies to all orders, including gift items.

To cancel your order, please email support@letsshave.com or WhatsApp us at +91 87289 29729 with your order details.

Any amount paid will be refunded to the original payment method used during purchase.

2. Returns & Refunds Policy

At LetsShave, we deal in personal grooming and hygiene products. For hygiene and safety reasons, products that have been delivered, opened, or used are not eligible for return or refund unless they are received in a damaged, defective, or incorrect condition.

Eligible Returns

If you wish to return an unopened and factory-sealed product, you must:

  • Contact us within 3 days of delivery.
  • Share clear photographs and/or a video confirming that the product is unused, unopened, and in its original factory-sealed condition.
  • Once the request is approved, we will arrange a return pickup.

A reverse logistics (pickup) fee of INR 99 will be deducted from the eligible refund.

Returned products must:

  • Be received in their original packaging.
  • Include the original invoice or proof of purchase.
  • Pass our quality inspection before the refund is processed.

Please Note

  • Original shipping charges (if any) are non-refundable, unless the return is due to a damaged, defective, or incorrect product.
  • Cash on Delivery (COD) handling charges, where applicable, are non-refundable.
  • If an order includes bundle discounts, promotional offers, gifts, or Buy X Get Y offers, the refund amount may be adjusted if the qualifying conditions are no longer met. Any complimentary gifts received with the order must also be returned.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used.
  • Razors, blades, trimmers, and other personal grooming products once opened, except in cases of verified manufacturing defects or transit damage.
  • Gift boxes or gift wrapping charges.
  • Individual items from combo packs or bundled products. Partial returns are not accepted unless specifically approved by LetsShave.
  • Used, washed, tampered, altered, or soiled products.
  • Products damaged due to misuse, negligence, accidental damage, improper handling, unauthorized repairs, or normal wear and tear.

3. Damaged, Defective or Incorrect Products

Every order undergoes multiple quality checks before dispatch. However, if you receive a damaged, defective, incorrect product, or your order contains missing items, we're here to help.

Please contact us within 3 days of delivery by emailing support@letsshave.com with:

  • Your Order ID
  • A brief description of the issue
  • Clear photographs of the product

For Transit Damage, Missing Items or Incorrect Products

A complete unboxing video is mandatory. The video must clearly show the package being opened from start to finish without interruption.

Claims relating to transit damage, missing items, incorrect products, or tampered packages cannot be processed without an unboxing video.

For Manufacturing Defects

An unboxing video is not mandatory.

However, our support team may request photographs, videos, or other information required to verify the defect before approving a replacement or refund.

Once the claim has been verified, LetsShave will provide an appropriate resolution, which may include a replacement or refund, depending on the nature of the issue.

4. Trimmer Warranty & Replacement Policy

LetsShave trimmers are covered under the applicable product warranty.

If your trimmer develops a verified manufacturing or functional defect during the warranty period, it will be eligible only for replacement.

Please note:

  • Trimmers are not eligible for refunds for manufacturing or functional defects.
  • Replacement requests must be submitted within the applicable warranty period.
  • Our support team may request photographs, videos, or additional information before approving a warranty claim.
  • The warranty does not cover accidental damage, liquid damage, misuse, negligence, unauthorized repairs, cosmetic wear and tear, improper handling, or normal wear resulting from regular use.

5. Missing Items

If your order is missing any item(s), please contact us within 7 days of delivery.

Please provide:

  • Your Order ID
  • Photographs of the package received
  • A complete unboxing video showing the package being opened

After verification, we will dispatch the missing item or issue a refund, as applicable.

6. Refund Processing

Once your returned product has been received and successfully passes our quality inspection:

  • Refund initiation: within 3–5 business days
  • Refund credit: within 7–10 business days, depending on your bank or payment provider.

Refunds will be processed to the original payment method, wherever possible.

If you experience any delay after the refund has been initiated, our team may request a copy of your bank statement to assist in resolving the issue.

7. Exceptions & Important Notes

  • Return, replacement, or refund requests made after the applicable timelines will not be accepted.
  • Products returned without original packaging or proof of purchase may not qualify for a refund or replacement.
  • Returned products must pass our quality inspection before any refund is processed.
  • Opened or used personal grooming and hygiene products cannot be returned, except where they are verified as damaged, defective, or incorrect.
  • Orders returned due to an incorrect or incomplete shipping address provided by the customer may be subject to applicable shipping and handling charges before reshipment or refund.
  • If a customer refuses delivery for reasons other than visible transit damage or an incorrect shipment, applicable forward and reverse shipping charges may be deducted from the refund.
  • LetsShave reserves the right to decline any return, replacement, or refund request that does not comply with this policy.

Need Help?

Your satisfaction is important to us.

If you have any questions or need assistance with your order, please get in touch with us:

Email: support@letsshave.com

WhatsApp: +91 87289 29729

Our customer support team will be happy to assist you.